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Privacy policy

Privacy Policy

Introduction

At Stellossi ("we", "us", or "our"), we respect your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website, stellossi.com, or use our services (collectively, the "Services").

This policy applies to individuals in the United States, European Union, and United Kingdom, and complies with regional data protection laws.

Information We Collect

1. Information You Provide to Us

We collect personal information you provide directly, including:

  • Contact Information: Name, email address, phone number, and shipping address.
  • Payment Information: Billing details (collected securely through payment processors).
  • Account Details: Login credentials and communication preferences.
  • Customer Service Inquiries: Information shared when you contact us for support.

2. Information We Collect Automatically

We collect certain data automatically when you use our Services, including:

  • Device Information: IP address, browser type, operating system, and device type.
  • Usage Data: Pages visited, time spent on the site, clicks, and navigation paths.
  • Location Data: Approximate geographic location based on IP address.

3. Information from Third Parties

We may receive additional information from:

  • Payment Processors: Transactional data to process payments.
  • Shipping Providers: Delivery updates and tracking details.

Legal Basis for Processing (EU and UK Users)

For users in the European Union and United Kingdom, we process your personal data based on the following legal grounds:

  1. Performance of a Contract: To provide you with products or services you’ve requested.
  2. Consent: For marketing communications and the use of non-essential cookies (where required).
  3. Legitimate Interests: For business operations, fraud prevention, and improving our Services.

How We Use Your Information

We use your personal information to:

  • Process and fulfill orders.
  • Communicate with you about orders, accounts, or customer service inquiries.
  • Improve and personalize our Services to enhance your experience.
  • Send marketing communications with your consent.
  • Detect, investigate, and prevent fraudulent activities or security breaches.

Sharing of Your Information

We may share your personal information with:

  • Service Providers: Including payment processors, shipping companies, and IT service providers.
  • Advertising Partners: With your consent, for personalized marketing and retargeting.
  • Legal Authorities: When required to comply with legal obligations or to protect our rights.

Note: We do not sell your personal information to third parties.

International Data Transfers

Your data may be transferred to and processed in countries outside your own. For transfers from the EU or UK to countries without adequate data protection, we implement standard contractual clauses approved by relevant authorities to safeguard your information.

Your Rights and Choices

Depending on your location, you may have the following rights regarding your personal information:

EU and UK Residents:

  • Access, correct, or delete your data.
  • Object to or restrict certain processing.
  • Request data portability.
  • Withdraw consent for marketing communications.
  • Lodge a complaint with your local data protection authority.

US Residents:

  • Opt-out of the sale of personal information (if applicable).
  • Opt-out of certain targeted advertising.

To exercise these rights, contact us using the information in the "Contact Us" section.

Data Security

We implement appropriate technical and organizational measures to safeguard your personal information. However, no method of transmission over the internet or electronic storage is 100% secure.

Children’s Privacy

Our Services are not intended for children under:

  • 13 years of age (United States).
  • 16 years of age (European Union and United Kingdom).

We do not knowingly collect personal information from children under these ages.

Changes to This Privacy Policy

We may update this Privacy Policy periodically. Updates will be posted on this page with a revised "Last updated" date. Significant changes will be communicated to you directly where applicable.

Additional Policies

SMS Marketing

We value your privacy and use your information for:

  • Order notifications, including abandoned cart reminders.
  • Text marketing offers and transactional messages (e.g., reviews or status updates).

We do not share opt-in data for text messaging with third parties, except for messaging partners who enable our SMS services.

Cookies and Online Tracking

Our website uses cookies and similar technologies to:

  • Track your shopping cart, including abandoned items.
  • Personalize your browsing experience.
  • Analyze website traffic.

For EU and UK users, we obtain consent before placing non-essential cookies. You can manage cookie preferences in your browser settings.

Do Not Track

We honor Do Not Track (DNT) signals and offer options to opt-out of targeted advertising:

Contact Us

If you have questions about this Privacy Policy or wish to exercise your rights, you can reach us at:

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